Challenge
Turn passenger feedback into useful coach-level information while keeping participation quick, understandable and privacy-conscious.
Case study 03
RailHygiene
A mobile-first public utility for viewing cleanliness ratings and sharing anonymous journey feedback.
Approach
We reduced the journey to a few clear actions: find a train, understand community ratings and contribute feedback without unnecessary account friction.
Solution
A focused mobile experience that organises public feedback into accessible journey and coach-level information.
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