Rank Lantern refunds & cancellation
Effective date:
This policy explains the first-purchase refund window, renewal cancellation and what happens to access and local files. It applies to live paid purchases when checkout opens, not Razorpay test transactions. Paid checkout remains closed.
Public release in preparationRank Lantern is preparing for public release. Public downloads, public trial access and paid checkout are not yet available.Read the current privacy policy
Full refund within seven calendar days
You can request a full refund within seven calendar days of your first successful paid purchase of Rank Lantern, whether you choose monthly or annual billing.
The request window starts on the purchase date, not the installation date or the start or end of a free trial. Email your request within that window.
How to request a refund
Email [email protected] with your Rank Lantern account email and payment ID so we can identify the purchase. Explain whether you are requesting a first-purchase refund or reporting a billing or access problem.
Do not include passwords, full card details, API keys or Google authorization tokens. Cancelling renewal alone does not request a refund.
When to expect your refund
We review and initiate eligible refunds within three business days of receiving your request. Business days are Monday–Friday, excluding Karnataka public holidays, using Indian Standard Time (IST).
Refunds return to the original payment method. Bank-credit timing is separate from our review and initiation period and depends on the payment method and bank; normal refunds can take approximately 7–10 business days after initiation. This is an estimate, not a guaranteed bank-credit deadline.
Renewals and other billing issues
Renewal payments and requests after the first-purchase window are generally non-refundable. We review duplicate charges, incorrect billing and paid-access failures separately.
Cancelling renewal does not provide a prorated refund for unused days. You keep access until your already-paid period ends unless that paid access is refunded.
Cancel renewal on the website
Monthly and yearly billing renew automatically. The recurring charge and billing period will be clearly shown before you purchase. Choose “Manage subscription” in the signed-in Windows app to securely open the website for your existing account, without another sign-in. The website will show your next renewal date.
Use “Cancel renewal” on the website to stop future renewal charges. Keep the cancellation confirmation, which will show the access-end date. A confirmed cancellation preserves access until the end of your already-paid period unless that access is refunded.
The Windows app will refresh your subscription status and display access and usage information. Cancelling renewal does not automatically request a refund. Uninstalling the app does not cancel renewal.
What happens after a full refund
A full refund ends the access covered by the refunded payment. We will also arrange cancellation of future renewals and confirm its outcome separately; the refund alone is not confirmation that renewal has been cancelled. Your local reports and files remain on your PC.
In the app’s Scheduled posts list, choose “Reschedule post” or “Delete scheduled post.” Cancelling your subscription does not cancel scheduled posts. Receiving a refund does not automatically cancel posts already scheduled with Google. Content already accepted by Google remains there. Active access is required to submit new posts through Rank Lantern.
If a renewal payment fails
Any access you have already paid for continues until its end date. After expiry, paid features pause until payment succeeds.
Your local reports, ranking history and files remain on your PC. They do not automatically sync between computers.
Learn about Razorpay’s refund processing.